May 30, 2017
Chile’s capital is a cosmopolitan South American city. It’s clean, safe and efficient, but up until recently it’s languished in the shadows of nearby capitals such as grand Buenos Aires and lively Rio. Thanks to a rigorous program of public works – preserving and repairing historic architecture, creating green spaces and improving public transport – Santiago has emerged from the shadows as a prosperous, attractive capital with world-class food and wine and reinvigorated barrios. Here’s what to know before you go.
Qantas flies non-stop to Santiago from Sydney through partner airline Latam. The flight takes approximately 16 hours and 10 minutes. There are also flights available through Melbourne or Brisbane stopping over in Auckland that can take up to 29 hours.
Australian passport holders will be required to pay a US$117 “reciprocity fee” upon entry to Chile – it will speed things up to obtain the correct amount in US dollars before arrival in Santiago. Australian passport holders do not need a visa for tourist visits of less than 90 days but upon entry will be issued with a Tourist Card. If the card is lost or stolen, another can be obtained at the international airport or PDI Office (International Police).
It’s important not to overstay your welcome in Chile; if travellers arrive at the airport for departure with an expired visa, they will not be permitted to leave the country without the approval of the Migration Department of the Ministry of the Interior and Public Security.
Finally, if travelling with children under 18 years, parents may be required to show an original birth certificate and/or a court-order conferring custody (if sole custody of a child has been obtained).
Landing at Arturo Merino Benítez Airport
Santiago’s airport is located 15 kilometres northwest of downtown. By passenger traffic, it’s the sixth-busiest airport in South America. The easiest way to get to town is to take a bus – Buses Centropuerto and Turbus both operate services that depart from outside the arrivals hall and take approximately 40 minute to get to town. If you do want to get a taxi, ignore the sometimes aggressive touts waiting beyond the baggage claim. They’re known to overcharge tourists. Book a fixed-rate taxi at a counter within the baggage claim area instead, and get them to write out the fare for you.
Penalties for possession, use or trafficking of illegal drugs in Chile are severe and can involve lengthy imprisonment.
The language barrier
Chilean Spanish differs from other South American dialects and could take some getting used to, even if you’re a confident Spanish-speaker. It pays to learn a few phrases in the local tongue.
- Make sure your basic vaccinations are up to date. Visit Travel Doctor for more information.
- Smart Traveller advises that medical facilities in Santiago are of a high standard, but may be limited outside the capital. Treatment at private hospitals can be expensive and payment is often required up-front before care has been provided.
- The air in Santiago is the most polluted in the country thanks to diesel exhaust, the El Teniente copper mine and thermal inversion, a phenomenon that occurs during winter and causes air pollution and smog to be trapped in the Central Valley in which Santiago is located. The government regularly issues alerts for air contamination, especially between April and October. Smart Traveller advises travellers with respiratory issues to take extra care when warnings are issued.
- The Metro de Santiago subway extends for more than 105 kilometres over 108 stations with more under construction. Buy a BIP card (1550 pesos) at a metro station and recharge as you go. The card works for both the subway and public buses.
- Taxis are plentiful. They’re generally black with yellow roofs and should always be metered and have an orange number plate.
- Colectivos are also cabs but they differ in that they carry multiple passengers along a set route – you can use your BIP card to pay for these also.
- Uber also operates in Santiago.
- At the time of writing, the Australian dollar is buying 500 Chilean pesos (CLP). Check a reliable currency conversion service for up-to-date exchange rates.
- Make sure your bank won’t hit you with extra fees when you use your credit card in Santiago. Your Australian bank and Chilean ATMs will both charge you for withdrawing money from your debit card, too, so it might be worth organising a travel card (most banks have one) with low or no fees to use while you’re away. In any case, inform your bank of your travel plans, lest overseas purchases are misconstrued as fraud and your card is cancelled.
- Credit and debit cards are widely accepted but some businesses will charge a two to four per cent service fee. Carry smaller cash denominations for shopping in corner shops and paying for cabs.
- Chilean pesos come in denominations of 500, 1000, 2000, 5000, 10,000 and 20,000 pesos. Check notes carefully before you hand them over: there’s a big difference between 20,000 pesos and 200,000 pesos.
- It’s customary to tip in restaurants in Chile – about 10 per cent. Tipping taxi drivers isn’t necessary but you can round up. In hotels, it’s good etiquette to leave a small tip for room maids, porters and the concierge.
Customs and etiquette
Chile is a mostly Catholic country and relatively conservative – divorce was only legalised in 2004 and homosexuality is still taboo for many.
- Keep your hands visible when dining – rest your wrists on the table when you’re not eating.
- Refer to men and women whose names you are unfamiliar with as señor and señora.
- Haggling isn’t common so instead of bartering, shop around for a price you’re happy with.
Santiago has a mild, Mediterranean climate year-round. In the summer season (November to March), temperatures can reach highs of 35 degrees Celsius; in the winter (June to August) the temperature reaches highs of 14 degrees Celsius and lows of zero and it’s often rainy.
There’s a significant hole in the ozone layer over Chile so ensure you pack the 50-plus.
When to go
Santiago is loveliest during the spring (September to November) and autumn (March to May) when the sun shines, the tourists are fewer and the smog is kept at bay.
Chileños dress well: for meals out, men can often be seen in sports coats while women wear dresses and heels. Casual attire for sightseeing – think jeans and t-shirts and comfy shoes – is fine, but be sure to wear some layers because temperatures can vary drastically even in the space of one day. Hats and sunglasses are a must-pack.
The tap water in Santiago is safe but it does have a high mineral content that can take some stomachs a little time to get used to.
Smart Traveller recommends all visitors take out comprehensive travel insurance to cover overseas medical costs, including medical evacuation.
See also: The Top 10 Things to Do in Santiago
Where to stay
Santiago is a city of villages, each barrio, or neighbourhood with its own distinctive personality. These are our favourites.
Santiago’s CBD is the place to see the city at work and at play. Historic churches and plazas, museums and grand governmental buildings provide ample sightseeing, and office workers, street preachers and street vendors cover the people-watching. Don’t miss the bustling Mercado Central for a cheap, delicious seafood lunch (and some goodies to take home).
Bohemian, vibrant and slightly grungy, Bella Vista is an excellent choice for first-time visitors to the city. There are leafy streets, restaurants, art galleries, boutiques, marketplaces and nightclubs and a funicular carries visitors up to the peak of Cerro San Cristóbal for the best views in town. The one-time Bella Vista home of Pablo Neruda, named La Chascona (“wild hair”, for his third wife Matilde Urrutia who had red curls) is open to the public.
Tree-lined streets, theatres and bookstores proliferate in this upscale neighbourhood. Narrow streets are dotted with boutique hotels and restaurants and there’s another entrance to the park in which Cerro San Cristobal is situated.
Theatres, restaurants and bars occupy elegant early 20th century buildings in busy Lastarria, centred around Santiago’s venerable Museo Bellas Artes. Bustling open-air markets spring up on weekends selling antiques, vintage clothes and books, and the Cerro Santa Lucia park is one of the city’s loveliest.
Phone calls and mobile data
Before you land, disable data roaming on your phone and don’t answer incoming calls if you want to keep your monthly bill in check. If you need to keep in touch with people at home, invest in a prepaid travel SIM card or buy a prepaid Chilean SIM card. Remember, this will only work if your phone is not locked to your Australian carrier.
The emergency number in Chile is 133.
To call Australia, dial +61 followed by the phone number (include the area code but minus the zero). So to call a Sydney landline, you would dial +61 2 then the phone number. To call a mobile phone, use the same country code (+61) and dial the mobile number minus the first zero.
Chile has a similar electricity frequency and voltage to Australia so all gadgets and chargers should work without a problem. You will need a universal adaptor because there are two different types of outlet in use in Chile.
Santiago is well-wired. There are internet cafes aplenty and most cafes and hotels provide wi-fi.
Good to know
- Most smaller shops and services are open for two periods each weekday: 9am to 1pm then 3pm to around 7pm. On Saturdays shops generally only open for a few hours between 10am and 2pm and close on Sundays, but large supermarkets and shopping malls will stay open all day.
- Museums close on Mondays; they’re often free on Sundays.
Handy apps and websites
The Australian Embassy in Santiago for emergencies.
Welcome Chile for tourist information.
Santiago Times for Chilean news.
Eventful for up-to-date information about happenings in the city.
Arturo Merino Benítez International Airport for flight information.
Uber for when public transport won’t do
Restorando to find and book restaurants
Travel Doctor for pre-travel health advice.
Transantiago for public transport schedules and information
Smart Traveller for up-to-date safety information.